Customer Relationship - Know Your Customer- Customer Service

The customer is no more King but the Kingmaker, that’s how important customers are in ensuring excellent customer service and customer experience. Customer are the reasons why we’re in business and they are our No.1 bosses. This customer service course aims at teaching students the importance of knowing their customers, the benefits of knowing their customers, the different types of customers and how to nurture that all important customer relationship. The effect would be an enhanced customer relationship that would increase business revenue and drastically improve the students personal input in customer service management and to improve their professional customer service relationships.

Your Instructor

Yvonne Ohui

A Customer Service Professional (CSP) with qualification from the London Institute of Banking and Finance (LIBF). Yvonne has the Professional Award In Training The Trainer from the London Institute of Public Speaking and an award for the Advanced Training The Trainer from Institute of Leadership and Management (ILM). She heads the Institute of Customer Service Professionals and is determined to make an impact especially in the service, sales and training areas of businesses. Yvonne is a facilitating consultant for the British Council in Ghana and has worked with two very reputable banks in the UK namely NatWest and Abbey (currently Santander) in the areas of service quality and customer service management in the UK. Yvonne has trained individuals and businesses under the Institute of Customer Service Professionals and the British Council under several projects. She is also an online trainer on a number of platforms. Her passion is people and she dedicates all her time to them.


5 months ago Infosec Leader

Exceptionally proficient teacher, who will deliberately disclose everything to guarantee your complete understanding. I appreciated the challenges which were presented with the goal that I could have an opportunity to give it a shot for myself rather than continually following along.

3 months ago Jaysen Batchelor

This course was extremely overwhelming to jump into, however the instructor makes an extraordinary effort in showing step by step explaining you with the devices and strategies at an early stage.

1 months ago Milos Montes

Excellent course.... the instructor helped keep me wanting to continue through all the lectures.

1 months ago Alexey Brenes

This was till now the best course I have had on EH Academy. The instructor does a great job! He teaches with great interest and has a rich educational knowledge.

6 months ago Anthony Falcon

This course is really engaging and the instructor was well prepared to deliver the content effectively.

9 months ago Benjamin Major

The instructor has a strong grasp of the subject and makes the learning fun with his antics. Have enjoyed all of this instructor’s courses.

8 months ago Chad Blair

I really liked this course because the instructor uses very basic but clear models to demonstrate a concept. It really helped me get a picture of what's happening throughout the course.

4 months ago Chris Dunavan

For me this was quite quick, but deep enough, course to get detailed knowledge. This class was very well organized and delivered, I enjoyed it.

3 months ago Cristian Drincu

Excellent!! I would recommend as "A Must" for students who are seeking quality course.

2 months ago Edwin-Torres-Sanchez

This is really good, building from beginner to amateur, so far - I've taken a lot from this course and actually am using the things I learn on a daily basis in my work.

6 months ago Glen Ihrig

The course is really engaging and an experiential learning.

7 months ago Hector-Toledo

Almost done with the course. Excellent all round. The course is well structured and the pace is just correct.

1 months ago Hector-Toledo

The instructor explains clearly each point, and he is concise and to the point. He uses practical and visual approach that makes concepts easy to understand and hard to forget.

2 months ago Juan John Charles

Very engaging presentation and manages to condense a lot of information into short periods but still makes it all understandable.

1 months ago Marcus Smith

Very clear instructions and very well put together teaching materials.